At Proax, we understand the importance of reliable and efficient shipping for your automation needs. With 13 locations across Canada and 1 in the United States, we are well-positioned to provide timely deliveries to our customers through
Shipping Destinations
We ship to addresses within Canada and the U.S. only. Please note that shipping to P.O. boxes may not be available for all orders. If you have a specific shipping request or concern, feel free to contact our customer service team.
Free Pick-Up Option:
You can pick up your order from any of our convenient locations at no additional cost:
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Vancouver Distribution Center: 10230 Grace Road, Surrey BC
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Mississauga Distribution Center: 6700 Millcreek Dr Unit 3, Mississauga ON
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Laval Distribution Center: 1925 R. John-Molson, Laval QC
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Winnipeg: 858 Century St, Winnipeg MB
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Windsor: 440 Advance Boulevard, Tecumseh ON
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London: 555 Consortium Court, London ON
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Cambridge: 405 Maple Grove Road, Unit #13, Cambridge ON
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Barrie: 21 Hooper Rd, Barrie ON
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Granby: 834 Industriel Boulevard, Granby QC
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Quebec City: 240, rue de Sydney, Suite 110, St Augustin de Desmaures QC
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St-John’s: 1 Austin Street, St. John's NL
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Dartmouth: 109 Ilsley Avenue, Unit 17, Dartmouth NS
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Calgary: 2880 45 Ave SE Unit #156, Calgary AB
Shipping Times
Our goal is to deliver your order as efficiently as possible. Below are estimated transit times based on your location:
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Ontario & Quebec Regions: 1 to 2 business days
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BC to Ontario/Quebec: 4 to 5 business days
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Maritimes to Ontario/Quebec: 4 to 5 business days
For items stocked at manufacturer locations, lead times may vary due to factors beyond our control. Expedited shipments are handled on a case-by-case basis. Contact us for more information if you need faster delivery.
Backorders and Partial Shipments
If a product is not available at your nearest warehouse, it will be sourced from our other locations or directly from the manufacturer. This may lead to a slight delay. You will be notified about backorders along with estimated shipping times.
If you prefer to receive in-stock items immediately while waiting for backordered items, add a note during checkout. Our sales representative will contact you to confirm the details, and additional shipping charges may apply for split shipments.
Delivery Issues and Support
If you encounter any issues during delivery, we are here to help:
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Delayed Delivery: Contact our customer service team for an update.
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Damaged Goods: Notify us within 48 hours to arrange a replacement or refund.
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Incorrect Items: We will arrange for the correct items to be sent at no extra cost.
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Missing Items: Check your shipping confirmation, then contact us if there is any discrepancy.
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Address Errors: If you notice an address mistake, reach out as soon as possible so we can correct it before shipment.
Returns and Warranty
Returning items is easy through your Proax account. Please refer to our Returns Policy for conditions related to stock, non-stock, and non-returnable items. For warranty issues, our RMA team will work with the supplier to resolve them on your behalf.
Accurate Stock Levels
The stock levels displayed on our website are accurate and updated in real-time. You can rely on this information to plan your orders.
Lead Time Information
For questions about lead times, please provide the part number(s) through our chat or contact form. We will collect your email address and part numbers to ensure a quick and accurate response.